Privacy Policy

When you contact Stonecreek Roofing for a free roof inspection, request a quote, or schedule service, we collect information necessary to provide our roofing services. This includes:

• Contact Information — Your name, phone number, email address, and physical address of the property requiring service.
• Project Details — Information about your roofing needs, including the type of service requested (repair, replacement, inspection, emergency), roof type, property type (residential or commercial), and any relevant history of prior work or damage.
• Insurance & Claim Data — If you file an insurance claim through us, we may collect your insurance policy number, claim number, and adjuster contact details to coordinate the claims process on your behalf.
• Property Photos & Inspection Reports — During roof inspections, we photograph your roof, gutters, flashing, and surrounding areas to document conditions and provide accurate estimates. These images become part of your project record.
• Payment Information — If you pay for services online or set up financing, we collect billing information through secure, PCI-compliant payment processors. Stonecreek Roofing does not store full credit card numbers on our systems.
• Website Usage Data — We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and the general location (city-level) used to present relevant service area information.

We use the information we collect to deliver quality roofing services and maintain communication with our customers:

• Providing Estimates & Service — To prepare accurate roofing estimates, schedule inspections and repairs, and manage your project from start to finish.
• Emergency Dispatch — When you request emergency roof repair, we use your contact and location information to dispatch a crew as quickly as possible.
• Insurance Coordination — To communicate with your insurance company, document damage, and support your claim throughout the process.
• Warranty Tracking — To maintain records of completed work, material warranties (GAF, Owens Corning, etc.), and our own workmanship warranty for future reference.
• Communication — To send project updates, scheduling confirmations, follow-up messages, and with your consent promotional offers about our services.
• Improving Our Services — To analyze service quality, train our crews, and improve our processes.

Stonecreek Roofing does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following contexts:

• Insurance Companies & Adjusters — With your authorization, we share damage documentation, estimates, and project details with your insurance carrier to facilitate your claim.
• Material Suppliers & Manufacturers — We may share project details with suppliers (such as GAF) to register manufacturer warranties on your roofing system.
• Subcontractors — For specialized work (e.g., drywall repair, solar panel removal), we may share relevant project information with licensed subcontractors who are bound by confidentiality agreements.
• Legal Requirements — We may disclose information when required by law, regulation, legal process, or governmental request, including Arizona Registrar of Contractors compliance.

Roof inspections and project documentation are core to our business. Here is how we handle visual data:

• Drone & Aerial Imagery — We may use drones to capture aerial images of your roof for inspection purposes. These images are stored securely and used solely for your project documentation.
• Before & After Photos — We photograph your roof before work begins and after completion. These images serve as project records, warranty documentation, and quality assurance.
• Inspection Reports — Written reports detailing our findings, including photos with annotations, are shared with you and, with your permission, your insurance company.
• Retention — Property photos and inspection reports are retained for the duration of your warranty period plus one year, then securely destroyed unless legally required to retain them longer.

Our website uses limited tracking technologies to improve your experience:

• Essential Cookies — Required for website functionality, including form submissions and session management. These cannot be disabled.
• Analytics — We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymized. We do not track individual users across sites.
• Service Area Detection — We may use your general location (city-level, based on IP) to show relevant service area information and available services near you.
• Form Submissions — When you submit a contact form or free inspection request, your information is sent securely to our team and stored in our project management system.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features, including form submissions.

We take reasonable measures to protect your personal information:

• Encrypted Communications — Our website uses SSL/TLS encryption (HTTPS). Form submissions and data transmissions are encrypted in transit.
• Secure Storage — Project records, customer data, and inspection reports are stored in password-protected systems with access limited to authorized personnel.
• Physical Security — Paper documents (including signed contracts and warranties) are stored in locked file cabinets at our office locations.
• Access Controls — Only employees who need access to your information for service delivery purposes can view your data.
• Third-Party Services — We use reputable, security-vetted services for payment processing and communications. These providers are contractually obligated to protect your data.

While we implement reasonable safeguards, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, contact us immediately.

You have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request corrections to inaccurate or outdated information (e.g., updated phone number or address).
• Deletion — Request deletion of your personal information, subject to legal retention requirements (e.g., warranty records, tax documents, and Arizona ROC-required project records).
• Marketing Opt-Out — Opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, contact us using the information provided in the Contact section below. We will respond to your request within 30 business days.

Our services are directed at adult homeowners and commercial property owners. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically for any updates.